Frequently Asked Questions (FAQ)

Registration

How do I set up a user account / How do I register in the DKG Congress Management System using a user account?

Setting up a user account in this DKG Congress Management System is free of charge. If you do not yet have a user account in the DKG Congress Management System, you must create one before registering for an event. To do so, click the “Participant registration” button (I do not yet have a user account) in the upper right corner and follow the instructions. 

Once you have completed the registration of your user account, you will receive a link within a few minutes at the email address you provided, which you must use to confirm your user account with the DKG (This does not mean you are registered for this conference yet!).

Once you have confirmed your account, you can use your login credentials (your email address and password) to register for any event in the DKG Congress Management System.

How do I register for an event?

To register for an event, each participant needs a user account in this DKG Congress Management System (see also: How do I set up a user account / How do I register in the DKG Congress Management System using a user account?).

Using your user account credentials (your email address / your password), you can log in to the DKG Congress Management System and register for the event. Click the “Participant Registration” button and follow the instructions.

How can I change my contact information or billing address?

Log in to your personal user account (your email address / your password) in the DKG Congress Management System. Click the “Master Data” button. Here, you can change your contact information or billing address on your own.

Cancelling a booking / Invoices

How can I change or cancel a booking?

To cancel your registrations, please send a brief email to the DKG office (congress@dkg.de) explaining your request. Please include the email address you use to log in to your user account in the DKG Congress Management System. Please note the cancellation deadlines and any cancellation fees that may apply (see GTC).

Will I be notified when I can access the invoice?

As soon as the invoices have been issued, you will receive a notification (including the invoice) by email only. You can also view, download and print your invoices in PDF format at any time via your user account.

How can I enter a cost centre for the invoice?

When registering a user account or signing up a participant, you can specify the cost centre under the ‘Billing address’ section.

Where can I enter my VAT registration number?

When registering a user account or registering a participant, you can enter your VAT registration number under the ‘Billing address’ section.

Has my registration fee been received?

You can check at any time in the DKG Congress Management System whether your registration fee has been received. To do so, log in to your personal user account (using your email address and password) and then click on the ‘Invoices’ button. Here, you will find one of the following statuses for each (issued) invoice:

‘Paid/Confirmed’: Your registration fee invoice has been paid and your attendance is confirmed. If payment was made by credit card, the transaction code will be displayed.

‘Unpaid’: Your registration fee invoice has not yet been settled.

‘Cancelled’: Your registration fee invoice has been cancelled.